1. Acceptance of these terms
By creating an account, accessing or using Washboo(the “Service”), you agree to be bound by these Terms and by our Privacy Policy, Refund & Cancellation Policy and Cookie Policy, which are incorporated by reference. If you do not agree, do not use the Service. If you are using the Service on behalf of a business, you represent that you are authorised to bind that business to these Terms.
2. Definitions
- “We”, “us”, “Washboo” — Washboo is a product and brand owned and operated by Zazer Ventures LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008 of India.
- “You”, “Business User”— the laundry or dry-cleaning business, and its authorised staff, using the Service.
- “End Customer”— a customer of a Business User who books or receives services through the Service.
- “Customer Data”— data a Business User or its End Customers submit to or generate through the Service.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872 to use the Service. The Service is intended for business use in India.
4. The service
Washboo is a software-as-a-service platform that provides point-of-sale, order and operations management, garment tagging, rider/pickup coordination, WhatsApp/SMS/email notifications, billing, and a bookable online storefront on a washboo.com subdomain. We may add, change or remove features from time to time. We aim for high availability but do not guarantee uninterrupted service and may perform maintenance.
5. Accounts & security
- You are responsible for the accuracy of the information you provide and for all activity under your account.
- Keep your login credentials confidential. Notify us promptly at support@fohrkast.com of any unauthorised use.
- You are responsible for your staff’s use of the Service and for the roles and permissions you assign them.
6. Plans, billing & taxes
- Fees, billing cycles and included features are as described at sign-up or in your order/plan. Unless stated otherwise, subscriptions renew automatically for the same period until cancelled.
- Fees are exclusive of applicable taxes (including GST), which will be added where required. Subscription fees are billed by Zazer Ventures LLPunder its own GST registration. This is separate from any GST that you, the Business User, charge your End Customers on your laundry services — Washboo is not the supplier of those laundry services, and your GST registration, invoicing and tax compliance for them remain your responsibility.
- Payments are processed by third-party payment gateways; by paying, you also agree to their terms. Refunds and cancellations are governed by our Refund & Cancellation Policy.
- We may revise pricing on prospective notice; changes take effect from your next billing cycle.
7. Acceptable use
You agree not to, and not to permit others to:
- Use the Service for any unlawful, fraudulent or infringing purpose.
- Send spam or communications that violate telecom, anti-spam or consent regulations, or message End Customers without a lawful basis.
- Upload malware, attempt to gain unauthorised access, probe or breach security, or disrupt the Service.
- Reverse-engineer, copy, resell or create derivative works of the Service except as permitted by law.
- Use the Service to store or transmit data you have no right to, or that is obscene, defamatory or otherwise objectionable under the Information Technology Act, 2000 and rules thereunder.
8. Your data & our role
As between you and us, you own your Customer Data. You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Service.
Under India’s Digital Personal Data Protection Act, 2023, when you use the Service to process the personal data of your End Customers, you are the Data Fiduciary and Washboo acts as a Data Processor on your instructions. You are responsible for issuing privacy notices and obtaining the consents required from your End Customers. Our handling of personal data is described in our Privacy Policy.
9. Intellectual property
The Service, including its software, design, brand, logos and content (excluding Customer Data), is owned by Zazer Ventures LLP and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service. No rights are granted except as expressly stated. You may not use our name or marks without prior written permission.
10. Third-party services
The Service integrates third-party services (for example, payment gateways, WhatsApp Business, SMS/email providers, mapping and cloud infrastructure). Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services and do not control their availability.
11. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, uninterrupted or secure, or that it will meet every requirement of your business.
12. Limitation of liability
To the maximum extent permitted by law, Zazer Ventures LLP and its partners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the fees you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnity
You agree to indemnify and hold harmless Zazer Ventures LLP and its partners and employees from any claims, damages, liabilities and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, your breach of these Terms, or your violation of any law or third-party rights (including the data rights of your End Customers).
14. Suspension & termination
You may stop using the Service at any time and cancel as described in the Refund & Cancellation Policy. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required by law or to protect the Service and its users. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period and then delete it in accordance with our retention practices, unless retention is required by law.
15. Governing law & disputes
These Terms are governed by the laws of India. Subject to the arbitration provision below, the courts at Jagdalpur, District Bastar, Chhattisgarh, India will have exclusive jurisdiction, with appeals lying to the Chhattisgarh High Court at Bilaspur. The parties will first attempt to resolve any dispute amicably; if unresolved within thirty (30) days, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Jagdalpur, District Bastar, Chhattisgarh, India, conducted in English.
16. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.
17. Contact us
Questions about these Terms? Email legal@fohrkast.com, call +91 70222 20007, or visit our Contact page. Registered address: Jagdalpur, District Bastar, Chhattisgarh - 494001, India.